You can return item/s within 14 days of the original invoice
date. You may expect your refund within 48 hours of return,
less shipping, No returns are allowed after 14 days of the
original invoice date.
1- Returns will not be accepted without
getting a return authorization number from our customer
service department. This "RAN"
Number must be written on the outside package(s), to be
identified when returned. Example: RAN 5987
2- All shortages or damages must be reported
within 14 days of the receipt of the order.
3- All shortages or damages must be shipped
back to our warehouse within 7 business days of receipt
of return authorization number. No exchanges, or invoice
adjustment after 14 days of the original invoice date.
4- Items returned without our return authorization
number can not be refunded or credited. We will ship late
items back to you.
To obtain a return authorizations number please notify
Holy Land Imports at 914-347-3178 or via email at the following
address orders@holylandimports.net
within 14 days by completing the following steps:
• Items and quantities you are returning.
• Reason you are returning the items (wrong item,
damaged item, or defective item).
Please be as descriptive as possible in your reason for
returning your items. The more information provided, the
quicker we will be able to process the return.
• Your invoice number and package tracking number
and return address.
Your refund will be processed within 1 to 4 Business days
after your return is received, and you will be notified
via e-mail.
